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Privacy Policy

Welcome to FITGym. These Privacy Policy govern your use of our facilities, services, and website. By joining our gym and/or using our services, you agree to these Terms.

1. Information We Collect

1.1. Personal Information

We collect personal information that you voluntarily provide when you:

  • Sign up for a membership.
  • Use our website or mobile app.
  • Book classes or personal training sessions.
  • Participate in promotions or surveys.

This information may include:

  • Name, address, email, and phone number.
  • Date of birth and gender.
  • Payment information (credit/debit card details).
  • Health and fitness information (for personalized training).

1.2. Usage Data

We collect information about your interactions with our services, such as:

  • Login and logout times.
  • Class bookings and attendance.
  • Equipment usage.

1.3. Technical Data

When you visit our website or use our app, we may automatically collect technical information, including:

  • IP address.
  • Browser type and version.
  • Operating system.
  • Device identifiers.

2. How We Use Your Information

2.1. Service Provision

We use your information to:

  • Manage your membership and process payments.
  • Provide access to our facilities and services.
  • Offer personalized fitness and training recommendations.
  • Communicate with you about your membership, bookings, and promotions.

2.2. Improvement and Analytics

We use data to:

  • Improve our services and user experience.
  • Analyze trends and usage patterns.
  • Conduct market research and customer feedback surveys.

2.3. Marketing

With your consent, we may use your information to send you promotional materials and updates about our services. You can opt out of marketing communications at any time.

2.4. Legal Compliance

We may use and disclose your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

3.1. Service Providers

We may share your information with third-party service providers who assist us in:

  • Payment processing.
  • Data storage and management.
  • Marketing and communications.

These providers are obligated to protect your information and use it only for the purposes we specify.

3.2. Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.

4. Data Security

4.1. Protection Measures

We implement security measures to protect your personal information, including encryption, access controls, and secure storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4.2. Data Breach

In the event of a data breach, we will promptly notify affected users and take appropriate action to mitigate the breach.

5. Your Rights

5.1. Access and Correction

You have the right to access and correct your personal information. You can update your details through your online account or by contacting us directly.

5.2. Deletion

You may request the deletion of your personal information, subject to certain legal exceptions. We will respond to such requests in accordance with applicable laws.

5.3. Objection and Restriction

You have the right to object to or restrict the processing of your personal information in certain circumstances.

5.4. Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

6. Cookies and Tracking Technologies

6.1. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and provide personalized content. You can manage cookie preferences through your browser settings.

6.2. Tracking Technologies

We may use web beacons, pixel tags, and similar technologies to track user interactions and gather usage data.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such information, we will delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

If you are accessing our services from outside New Zealand, your information may be transferred to, stored, and processed in New Zealand or other countries where we operate. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the revised policy will indicate the date of the latest revision. Your continued use of our services signifies acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:


91 Sir Tim Wallis Drive Wanaka 9305